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Merchant support

From App Embed to the perfect placement.

Follow the focused setup guide or email FeedX with your store context and question.

Email support
SUPPORT CHANNEL

[email protected]

Include your store domain, affected article URL, what you expected, and a screenshot if useful. Never send passwords or access tokens.

Compose email
Quick start

Publish your first recommendation.

The App Embed delivers the storefront widget; recommendation rules stay inside the app.

  1. 01

    Enable FeedX in the theme editor

    Open App embeds, turn on FeedX Smart Related Products, and save.

  2. 02

    Create a section

    Choose a title, storefront position, layout, product count, and button label.

  3. 03

    Select the product source

    Match blog article tags automatically or use one exact Shopify product tag.

  4. 04

    Choose a fallback

    Use best sellers or a selected collection when the primary match is sparse.

  5. 05

    Preview a blog article

    Confirm the recommendation appears in the selected position and fits the article.

Troubleshooting

Common checks

The widget does not appear

Confirm the App Embed is enabled, the master setting and section are active, and you are previewing a blog article rather than a product or collection page.

No products are returned

Check that the article and products share the expected tag, or verify the exact configured product tag and fallback collection.

The section appears in the wrong place

Try another paragraph position. Themes can structure article markup differently, so above-article or below-article placement is the most universal fallback.

Settings will not save

Review required product-tag and fallback-collection fields and confirm your active section count fits the current plan.