Data requests
How merchants and their customers can exercise applicable privacy rights.
Shopify's compliance workflow comes first.
Customer access and deletion requests are normally submitted to the merchant, then delivered to installed apps through Shopify's required compliance process.
Contact the merchant first
If you interacted with a store using FeedX Smart Related Products, submit your request directly to that store. The merchant can verify your identity and initiate the appropriate Shopify request.
Use Shopify or contact us
Shopify sends applicable customer data and shop-redaction requests to the App through mandatory compliance webhooks. You can email us for help with the process.
What to include
- 1Email from an authorized address
Merchants should use an address associated with the store or explain their authority.
- 2Identify the Shopify store
Include the store's
example.myshopify.comdomain. Do not send passwords or access tokens. - 3Describe the request
Tell us whether the request concerns access, correction, deletion, restriction, or another privacy right.
We may request reasonable verification before acting on a direct request. Privacy rights vary by jurisdiction and may be subject to legal exceptions.